Frequently Asked Qustions
How do I pair a DashCam to a vehicle?
Use the Zonar Coach™ Mobile App on either an Android or iOS compatible device. Follow the Connecting the Camera with the Vehicle instructions provided on the Zonar Coach™ Mobile App User Guide.
How do I unpair a DashCam from a vehicle?
Go to the Asset Configuration menu in the Zonar Coach portal, find the asset, and disconnect its assigned Camera IMEI.
After disconnecting the Camera IMEI, power the DashCam on and have it connect to the internet before removing or uninstalling the hardware.
Why am I seeing false or excessive incidents?
Your Incident Sensitivity Categories could be too strict. You can review your Incident thresholds and Duty Type assignments on the Settings and Asset Configuration pages of the Zonar Coach portal. The Settings page allows for customization of the types of incidents tracked per vehicle duty type (Heavy Duty, Medium Duty, and Light Duty) and how sensitive the thresholds for those incidents are. The Asset Configuration page allows Duty Type assignments to assets in your fleet. Vehicles will report incidents based on their assigned Duty Type.
If your settings are configured properly and you feel these incidents are not due to driver behavior, please contact Zonar Customer Support and provide the asset, trip, and time of the incident. Your feedback helps us improve our algorithm and minimize the possibility of false positives in the future.
Why am I not seeing vehicle trips?
- Review the LED States of the vehicle's DashCam to validate if it is communicating and registering trips.
- The DashCam recognizes trips based on engine power events. Please check the Constant and Ignition wires to ensure that they are connected to the proper fuse panel locations.
How are Driver Scores calculated?
The Driver Score is calculated based on the number of incidents recorded per 100 miles driven during a user-specified period of time. The calculation is designed so that it ranks the drivers based on the riskiness of the driving behavior. The calculation does this by looking at the distance and duration of the trips taken, the number of incidents, the type of incidents, and the relative risk level attributed to each incident type.
The DashCam and DashCam DF22 cameras display their current statuses through LED lights located on the front of the device.
|LED located at bottom-center of device. In between the driver-facing camera and the speaker.||LED located in center of the device. Below the Zonar DashCam DF22 logo.|
A green LED state on a DashCam indicates that the camera has established a cellular connection and that a trip is being recorded. In certain circumstances the camera LED may flash a different sequence of colors. These are some examples of what those sequences mean.
*IGN - Ignition
The color difference between blue and white LED states on the DashCam can at times be faint.
LED States for DashCam DF22
|System State||LED Blink Duration||
|Device about to shutdown||Once every 0.5 second||Red|
Idle Mode - not running trip due to
-Provisioned Information not fetched ever or in the past 10 days
-Storage is full
|Once every 0.5 second||
|Connected to power, Ignition is ON, connected to internet, and trip is running||Once in 15 seconds||Green|
|Connected to power, Ignition is ON, NOT connected to the internet, and trip is running||Once in 15 seconds||
Incident Types and Threshold Variables
This table displays the selectable values for each incident type and conditions for specific incidents.
|Accelerating||8 MPH/S||6 MPH/S||4.5 MPH/S*||
|Braking||8 MPH/S||6 MPH/S||4.5 MPH/S|
|Cornering||8 MPH/S||6 MPH/S||4.5 MPH/S|
|Speeding||15 MPH over||10 MPH over||5 MPH over||
*Miles Per Hour Per Second
Assigning a Low setting to an Incident will enable the most sensitive thresholds for an event to trigger compared to Medium and High variable settings.