Why am I not seeing videos or images for all incidents in Zonar Coach?
Because of the high data consumption that occurs when many incidents are uploaded to the back end fleet dashboard, an algorithm determines how many videos or images can be uploaded per driver trip.
Note: this only pertains to the back end fleet dashboard. Drivers will see all incident videos and images on their tablet for 24 hours.
The number of event incidents uploaded are limited by the length of each trip:
|Trip Length||Max Number of Incidents|
|Less than 1 hour||3|
The incidents per trip are ordered based on their priority:
|3||Stop Sign Violation|
For each event category, the incidents will be ordered by timestamp (i.e. first occurred, first uploaded). All incidents in each prioritized event category will be uploaded before moving to the next category until the maximum number of incidents by trip duration is reached.