I am not seeing my child's scan
There are several reasons why this may occur:
- Your child's information is correct but they have not scanned their card yet.
- The school may still be in the process of setting up equipment and getting everything online.
You may want to inquire with the school to see whether or not your child's bus and equipment are ready for active scanning.
- Your cell/carrier information may be incorrect on the Z Pass+ website.
My child's scan is several hours off
You need to adjust the time zone. Follow these steps.
- Log into your account on the Z Pass+ website.
- Click on the "Settings" tab.
- Click on the "Account and Payment Info" tab.
- From there, you can adjust the time zone.
I did not receive a confirmation code on my mobile phone
There are several reasons why this may occur:
- The confirmation codes come from a "do not reply" email address. Your cell company may filter it as spam. Contact your cell company and ask them to add zonarsystems.com to the White List. This is a list of email addresses that are allowed past spam filters.
- Your mobile plan must include SMS service. If you are unsure whether or not SMS service is included in your data plan, contact your mobile device provider to verify.
- In addition, make sure that SMS messages are enabled in your device's settings. Sometimes, SMS is not enabled by default or can be disabled if you have updated your operating system.
- Make sure that your number was entered correctly on the Z Pass+ website.
The address shown for my child's scan or school is incorrect
When the student's card is scanned, the scan is tagged with the latitude/longitude where it took place. This information is then reverse geocoded by Bing Maps to reflect the nearest street address. Sometimes, especially if the scan takes place in a large parking lot, the latitude/longitude will reflect an address that is adjacent to the parking lot. While the latitude/longitude is very accurate, Bing has no way of knowing which side of a large parcel actually matches the street address of the building, so it will select the closest one.
If you are still experiencing problems, contact your school’s administrators.
How can I set up text notifications?
Text notifications will occur whenever your child’s card is scanned. To register for these notifications, enter your contact information into the Z Pass+ website. To do this, click on the Settings tab and then on Notifications. Enter your name and cellphone number or email address.
I'm trying to enter my child's information and the website says "Rider Not Found"
This is typically due to one of two reasons:
- The school district may not have updated your child's information yet.
- The school district may have entered your child's information in a different manner than expected.
Contact the transportation administration depending on the documentation received with your child's Z Pass bus card for assistance in resolving this issue.
I'm experiencing an issue that isn't covered here
Contact the transportation administration depending on the documentation received with your child's Z Pass bus card for further assistance.