Zonar Support Q&A
Q: How do I get to the Zonar Support site?
A: Access the support site at https://support.zonarsystems.net/hc/en-us. You must be logged in to view most of the available content.
Q: Can I download the training videos and view them offline?
A: No, because Zonar is providing the training via streaming access on the internet. The training videos can be viewed on any internet enabled device. As changes happen with the ELD laws and our units, we will update these videos. Streaming access ensures that the content you are viewing is the most current.
Q: Will training be available in other languages?
A: ELD training will be in English only. Written documentation on our support site can be viewed in a preferred language with web browser translation, which is available from the Select Language drop-down menu at the top of each page.
Q: Can we use the Zonar 2020 tablet, or do we need the Zonar Connect® tablet?
A: Zonar recommends using the Connect® tablet for ELD.
Q: Is the 2020 tablet ELD compatible?
A: Yes, but you may need to purchase new cables that plug into ELD-compliant Engine Control Module (ECM) ports. For tablets, the 2020 and Connect are both capable of running Zonar’s ELD solution.
Q: How will ELD change the way that we use Ground Traffic Control (GTC)®?
A: GTC will now have two separate areas to access driver logs: one with the past six months of AOBRD logs and reports, and another with the new ELD logs and the Compliance Insights from Zonar Zoom.
Q: What functions will be available on the driver portal?
A: The driver portal is called “Driver Dashboard” and its initial release will allow the driver to switch their duty status from any status to either On or Off duty. The Driver Dashboard will be accessible for computers, tablets, and mobile phones.
Q: Do we need to replace our current Zonar equipment to be compatible with ELD?
A: You may need to change the installation location of your cables, depending on how you installed your AOBRD units. Or, you may need to purchase new cables that plug into ELD-compliant Engine Control Module (ECM) ports. For tablets, the 2020 and Connect are both capable of running Zonar’s ELD solution.
Q: Is ELD just a software update, or do we need new tablets or hardware installed in vehicles?
A: ELD is a software update that will happen over-the-air (OTA). You do not need new tablets or hardware at this time.
Q: Does the tablet support transferring data via USB and Bluetooth?
A: No, data transfer from the tablet is done through the web service option or via an email transfer to the FMCSA. Zonar has decided to use the option of transferring data via the telematics transfer type.
Q: Do our units have to be at the home terminal for the updates?
A: No, as long as your drivers are in an area with a cellular connection or they can connect to WiFi when the update is sent. Zonar also recommends that the update be sent when your drivers are undergoing a weekly restart.
Q: Is there any plan to allow a dispatcher to suggest log edits through a phone app such as GTC Field View?
A: Zonar does not have plans to support this type of feature in the near future.
Q: Are there differences in the use of Personal Conveyance (PC) from AOBRD to ELD?
A: Yes, there are some differences in the use of PC between our AOBRD and ELD solutions. See the Zonar Logs ELD User Manual to understand the changes to PC and other Special Duty Statuses (SDS).
Q: Do the AOBRD and ELD screens look similar to each other, or is the interface different somehow?
A: The AOBRD and ELD solutions look different, but Zonar Logs ELD makes it easier for the driver to use on the tablet, and our Ground Traffic Control system matches it to ensure smooth driver-to-dispatcher communication.
Q: Will your mobile app work on iOS devices?
A: We currently do not have any mobile apps for iOS devices.
Communication and Process
Q: How will Zonar contact us about the transition? By email or by phone?
A: A Zonar Transition Coordinator will contact you by phone, and if you can't be reached, the coordinator will leave a voicemail message and send you an email.
Q: When will I be contacted about the transition?
A: For accounts with fewer than 10 units, contact occurs from February 11 to March 11, 2019. For accounts with more than 10 units, contact occurs from April 1 to May 1, 2019.
Q: Can we transition to ELD before the suggested time frame?
A: If you would like to transition to ELD before the suggested time frame, contact the ELD Transition team at ELDTransitionCord@zonarsystems.com.
Q: Must we transition to ELD when Zonar contacts us? Can we request a date nearer to the government-mandated deadline?
A: Zonar will require our customers to transition to ELD by the date that we specify.
Q: Can all of our units go through the transition process on the same day?
A: Yes, and this is easiest way to transition your units to ELD. However, we understand that the logistics involved in a same-day transition can be challenging for some companies, so we offer two different transition paths. Your transition coordinator can provide more details when you are contacted.
Q: My company has more than one Zonar account. Will both of our accounts go through transition at the same time?
A: This decision can be made when you are contacted by an ELD Transition Coordinator.
Q: Is there a maximum number of units that can be transitioned at the same time?
A: There is no maximum number of units, but we highly recommend that you transition your assets/drivers while they are taking their restart break.
Q: How long will it take for each truck to update to the new software? How large is the software update so we can schedule it?
A: It takes approximately 10 to 20 minutes for the ELD software update to reach the device and to finish the installation after it is scheduled. Also, the driver should cycle the vehicle engine from off to run for three times after the software update is installed.
Q: How will we be able to provide six months of logs once transitioned to ELD?
A: Driver AOBRD logs will be accessible from GTC for a maximum of six months.
Q: When will the Intrastate rulesets be implemented for Texas?
A: While Zonar is continuing to grow its supported rulesets, at this time we do not have a specific date when Texas Intrastate will be available.
Q: During the two-week transition period, are we required to use paper logs or will the ELD record be sufficient to maintain compliance?
A: During the first week of operation under the new ELD software, the driver will be required to keep one week of AOBRD printed logs available to present in a roadside stop. Once a driver has generated a full week of ELD logs, they will no longer be required to carry the AOBRD printed logs.
Q: Do we still have to do inspections with Zonar EVIR® by scanning the zone tags?
A: Yes, you still have to do inspections as mandated by law, but your company determines the method that you will use.
Q: Has anything changed for exempt drivers?
A: The existing HOS rules have not changed; some new exemptions have been added but none have been taken away.
Q: Can a driver change to a different ruleset during a shift?
A: As long as the driver meets the requirements of the ruleset they are trying to change to mid-shift, then the system should allow it.
Q: Can you explain more details about log edits and when they can occur?
A: Some driver logs cannot be edited, for example, Automatic Drive (Auto-D), Unidentified Driver Log (UDL), or special duty statuses like Power On/Off, Driver Login, and Intermediate Logs. Although these logs cannot be edited, the driver can type an annotation in the “Notes” section that explains the reason for a log entry. After the driver has certified a day of logs from the tablet, the dispatcher can only suggest edits on these logs.
Q: Will the transition to ELD include a ruleset to split the driver shifts?
A: No, there are no split shifts.
Q: Can you add paper log data for non-ELD trucks?
A: Yes, Our ELD solution lets you enter paper logs from non-ELD trucks.
Q: Can a driver edit their own logs?
A: Yes, the driver is able to perform log edits from the tablet.
Q: If a driver makes a mistake in the log, can a manager correct it in GTC on their behalf?
A: Yes, dispatchers can suggest edits to driver logs once the driver has certified the logs from the tablet. The driver will have to re-certify the log to make it effective.
Q: Will yard moves and personal conveyance still be available, and will these statuses be limited?
A: These statuses are available for ELD, and they can now be given to individual drivers rather than all of the drivers in the account.
Q: Do yard moves count as or against available drive time?
A: No, if the driver is operating in the Yard Move duty status, this time will count towards their On-Duty time.
Preparation and Transition
Q: Who will be in charge of switching a driver from one ruleset to another?
A: The drivers will be responsible for switching between assigned rulesets when needed.
Q: Will this update be available over Wi-Fi or only by cellular signal?
A: This software update for ELD will be available over both Wi-Fi and cellular.
Q: Is there a price change with the move to ELD?
A: No, there is no additional price for transitioning to ELD. If you require new/additional hardware or cables to ensure that your fleet is fully compliant, then additional purchases may be required. See our article about ELD Compliant cabling.