Samsung Tab Active2: Dock and Pin Block Replacement, Top Support Block Installation – Zonar Systems Support

These measures are designed to address the Tab Active2 dock charging issue. For more information, see the associated advisory.

Replacing the Tab Active2 Dock

If replacing the entire dock, follow these instructions.

Log out and power down the tablet.
Remove the dock from the post by loosening the RAM mount tightening bolt until the ball joint comes free.
Disconnect the dock power.
Use a 2mm hex wrench to loosen the USB cable mount.
Remove the USB cable.
Remove the USB mount bracket.
On the back of the dock, use a 2.5mm hex wrench to remove the four ball mount bolts.
Remove and retain the ball mount and bolts.
Open and inspect replacement dock for any defects or missing parts.
Attach ball mount to the back of the new dock.
Attach ball mount to post. Tighten the bolt to hold the ball in place.
Plus USB cable into the dock base.
Attach and secure USB mounting bracket. Do not over-tighten bolts.
Connect dock power cable.
Dock and power on the tablet.
Confirm that the dock is charging the tablet.

If replacing only the pin block (the rectangular piece at the bottom center of the dock) follow these instructions.

Log out and power down the tablet.
Remove the dock from the post by loosening the RAM mount tightening bolt until the ball joint comes free.
Disconnect the dock power.
Use a 2mm hex wrench to loosen the USB cable mount.
Remove the USB cable.
On the back of the dock, remove the two screws holding the pin block in place.
Remove the pin block from the dock.
Open and inspect the replacement pin block for any defects or missing pieces.
Align the guide pins on the back of the dock with the holes on the pin block.
While holding the pin block in place, secure it to the dock using the provided screws.
Attach ball mount to post. Tighten the bolt to hold the ball in place.
Plus USB cable into the dock base.
Attach and secure USB mounting bracket. Do not over-tighten bolts.
Connect dock power cable.
Dock and power on the tablet.
Confirm that the dock is charging the tablet.

Electric hand drill
2mm or 5/64 inch drill bit
#1 Phillips screwdriver (max torque of 0.5 N·m or 4.5 in·lbs)
Top support kit
- Two support blocks
- Four (4) blunted screws
- Four (4) pointed screws - not used
Tab Active2 dock removed from vehicle (see Replacing the Tab Active2 Dock for instructions)
Secured work bench with drill-safe surface

Set the pointed screws aside. They are not used in this installation.
The notches in the blocks should be placed against the back of the dock along the top edges, such that the right-angled protrusions face the front of the dock.
The top support blocks will only fit snugly in one place and orientation. Familiarize yourself with where the blocks need to be placed before drilling.

Place the dock on the work bench with the back side facing up.
Drill pilot holes:
1. Hold top support block firmly in place against back of dock.
2. Using the 2mm or 5/64 inch drill bit in the electric drill, place the tip of the drill bit in one of the holes on the block.
3. Ensuring the drill is perpendicular to the dock, drill completely through the dock at medium speed with light pressure.
  When drilling, ensure your fingers are not covering the spot on the front side of the dock where the drill will exit to avoid injury.
4. Repeat for the second hole in the block.
5. Repeat for the second top support block.
6. Remove any drilling debris or leftover burrs.
Attach top support blocks:
1. Align one top support block over its pre-drilled pilot holes and hold it in place.
2. Using the Phillips screwdriver, install a blunt tipped screw into one of the holes until snug.
3. Repeat for the second hole in the block
4. Repeat for the second top support block.
Fit a Tab Active2 tablet into the dock to ensure a proper fit with the newly attached top support blocks.
If the fit is satisfactory, reinstall dock into vehicle (see Replacing the Tab Active2 Dock for instructions).