Zonar is embarking on a campaign throughout 2021 to assist its customers in switching out 3G devices for 4G devices. These 4G devices will serve the same role in the Zonar ecosystem as their 3G counterparts, but will use the 4G wireless network instead.
Why?
Zonar's telecommunications provider intends to fully discontinue its 3G network by February 2022. While that is the final sunset date, the provider may decommission failing 3G towers over the course of 2021 instead of making repairs. There is currently no exact timeline on when the provider will actively convert specific 3G/4G towers to 4G-only.
What does this mean for me as a Zonar customer?
If your fleet uses 3G Zonar devices such as the V3, your devices will cease to communicate after February 2022 and may experience disruptions in key areas before then. The Zonar equipment will be unable to transmit vehicle data, including position, driver logs, EVIRs, and any other data.
How do I know which devices are affected?
See Which GPS units need to be upgraded? for a complete listing of affected serial numbers, as well as ways to determine which serial numbers exist in your fleet.
What do I need to do?
If you have 3G devices, a Zonar sales representative will contact you this year to discuss options and a timeline that work best for your fleet.
For any questions the 3G to 4G Upgrade Program section does not answer, contact 877-843-3847 x1.