Troubleshooting
I don't have login credentials / I can't log in.
Make sure you have internet connectivity, either through mobile or through wi-fi.
Check with your fleet manager to make sure your driver information is correct.
My messages / news / HOS hours aren't updating.
Make sure you have internet connectivity, either through mobile data or through wi-fi.
HOS logs are not read directly from the Zonar device and must be communicated back to Ground Traffic Control before they will appear in MobileCommand. If your device has internet connectivity but HOS is not updating, contact your fleet manager to verify that the HOS data is being passed correctly.
I'm having another issue.
These actions may help resolving any issues you may encounter:
- Make sure you have internet connectivity, either through mobile data or through wi-fi.
- Sign out of MobileCommand and sign back in.
- Reboot the device.
- (Non-Zonar device) Check that the app is up to date.
- (Non-Zonar device) Delete app data.
- (Non-Zonar device) Uninstall and reinstall the app.