Asset Summary

The Asset Summary displays a summarization of fault events by asset.

1. Filters: Select individual filters to narrow the list to only desired events. See Filters for more details.
2. Critical and Minor issues: Displays the total assets with critical and minor issues in the filtered list. An asset is counted as Critical if it has at least one Critical issue, and Minor if it has at least one Minor issue but no Critical issues. See Critical and Minor events for more details.
3. Average issues per asset: Displays the total number of issues divided by the total number of assets. Only counts assets and issues filtered by the above selections.
4. Asset with the most issues: Displays the asset with the highest number of issues within the assets filtered by the above selections, with the number of issues in parentheses. Click the asset name to open the Event View report filtered to that asset, or click the number of issues to open the Issue View report filtered to that asset. Click the info icon to pop up the asset details.
5. Asset health: Displays the list of assets filtered by the above selections, with the total number of assets in parentheses. See Asset Health for more details.

Filters

• Date Range: Click to define the range of time issues should filter to. Defaults to previous 7 days. Available options:
  • Today
  • Previous 7 days
  • Previous 14 days
  • Previous 30 days
  • Previous 365 days
  • Custom: Click the starting date on the calendar, then click the ending date to define your desired date range.
• Asset: Click to select one or more assets in your account, or select subdivisions to select all assets in those subdivisions. The issues list will filter to only issues from those assets. Defaults to all assets.
  In addition to the filters, assets must meet the following requirements to appear in Maintenance:
  • The asset must be marked Active in Ground Traffic Control.
  • The TCU must be connected to the vehicle's ECU so that it is able to read fault data.
  • The asset must have at least one fault reported.
• Asset Properties: Click to select one or more asset properties. The list will filter to only assets matching the selected properties. Defaults to all properties.
• Severity: Click to select either Critical or Minor issues only. Defaults to both severities.
• Category: Click to select one or more categories. The issues list will filter to only issues from those categories. Defaults to all categories.
• Source: Click to select either GPS Fault Event or Zonar TCU. Defaults to both sources.
• Reset Filters: Click to reset all changed filters back to default. This is grayed out if all filters are already default.

Asset Health

• Asset: The name of the asset the issue generated from, as defined in Ground Traffic Control. Only assets marked as Active in Ground Traffic Control appear. Click the asset name to open the Issue View report filtered to the asset, or click the info icon to pop up the asset details.
• Health: The displayed icon represents the severity of the most severe issue the asset has:
  • Critical
  • Minor
• Issues: Displays the total number of issues reported by the asset. Click to open the Issue View report filtered to the asset.
• Earliest Date (MM/DD/YYYY): Displays the earliest date any issue appeared on the asset.
• Latest Date (MM/DD/YYYY): Displays the most recent date any issue appeared on the asset.
• Home Location: The location the asset is assigned to, as defined in Ground Traffic Control.
• VIN: The VIN of the asset, as read from the vehicle ECM. May be blank if VIN is not readable.

Issue View

The Issue View displays recurring issues reported by the vehicle and telematics control unit (TCU).

An issue may comprise multiple individual events; if the same vehicle reports the same fault code at a different time, it is considered part of the same issue. For example, if asset 1234 reports low voltage to the brake system 15 times over the past week, the Maintenance portal counts that as 15 events but only one issue. To see individual events, click Event View.

1. Filters: Select individual filters to narrow the list to only desired events. See Filters for more details.
2. Critical and Minor issues: Displays the total critical and minor issues in the filtered list. See Critical and Minor events for more details.
3. Issues by category: Displays the total issues in the top five (5) categories. Click on a category to filter the list to only issues in that category.
4. Issues: Displays the list of issues filtered by the above selections. See Issues for more details.
5. Export CSV: Click to download a ZIP file containing a CSV of the Issues list. All columns are the same as shown on the web portal, except that Severity is 1 for Critical and 2 for Minor.

Filters

• Date Range: Click to define the range of time issues should filter to. Defaults to previous 7 days. Available options:
  • Today
  • Previous 7 days
  • Previous 14 days
  • Previous 30 days
  • Previous 365 days
  • Custom: Click the starting date on the calendar, then click the ending date to define your desired date range.
• Asset: Click to select one or more assets in your account, or select subdivisions to select all assets in those subdivisions. The issues list will filter to only issues from those assets. Defaults to all assets.
  In addition to the filters, assets must meet the following requirements to appear in Maintenance:
  • The asset must be marked Active in Ground Traffic Control.
  • The TCU must be connected to the vehicle's ECU so that it is able to read fault data.
  • The asset must have at least one fault reported.
• Asset Properties: Click to select one or more asset properties. The list will filter to only issues from assets matching the selected properties. Defaults to all properties.
• Severity: Click to select either Critical or Minor issues only. Defaults to both severities.
• Category: Click to select one or more categories. The issues list will filter to only issues from those categories. Defaults to all categories.
• Source: Click to select either GPS Fault Event or Zonar TCU. Defaults to both sources.
• Reset Filters: Click to reset all changed filters back to default. This is grayed out if all filters are already default.

Issues

• Sev: The displayed icon represents the severity of the issue:
  • Critical issues
  • Minor issues
• Asset: The name of the asset the issue generated from, as defined in Ground Traffic Control. Only assets marked as Active in Ground Traffic Control appear.
• Home Location: The location the asset is assigned to, as defined in Ground Traffic Control.
• Earliest Date (MM/DD/YYYY): The time the first event of the issue occurred.
• Latest Date (MM/DD/YYYY): The time the most recent event of the issue occurred.
• VIN: The VIN of the asset, as read from the vehicle ECM. May be blank if VIN is not readable.
• Category: The primary area of the vehicle affected by the issue, as defined in the fault's source address.
• Component: The specific system affected by the issue, as defined by the fault's suspect parameter number (SPN).
• Condition: The condition the component is in which required the fault code to trigger, as defined by the failure mode identifier (FMI).
• Source: The device which delivered the issue:
  • ECM Fault Event: Fault codes read directly from the asset's databus by the TCU.
  • Zonar TCU: Events generated by the TCU based on monitored asset health.
• Events: The total number of events in the issue within the specified filters.

Event View

The Event View displays individual fault and battery events reported by the vehicle and telematics control unit (TCU).

An event is every occurrence of a reported fault code or low battery signal. For example, if asset 1234 reports low voltage to the brake system 15 times over the past week, the Maintenance portal counts that as one issue but 15 events. To see aggregate issues, click on Issue View.

1. Filters: Select individual filters to narrow the list to only desired events. See Filters for more details.
2. Critical and Minor events: Displays the total critical and minor events in the filtered list. See Critical and Minor events for more details.
3. Events by category: Displays the total events in the top five (5) categories. Click on a category to filter the list to only events in that category.
4. Events: Displays the list of events filtered by the above selections. Only events marked as Active in Ground Traffic Control appear. See Events for more details.
5. Export CSV: Click to download a ZIP file containing a CSV of the Events list. All columns are the same as shown on the web portal, except that Severity is 1 for Critical and 2 for Minor.

Filters

• Date Range: Click to define the range of time events should filter to. Defaults to previous 7 days. Available options:
  • Today
  • Previous 7 days
  • Previous 14 days
  • Previous 30 days
  • Previous 365 days
  • Custom: Click the starting date on the calendar, then click the ending date to define your desired date range.
• Location: Click to select one or more locations as defined in Ground Traffic Control. The events list will filter to only events from assets in those locations. Defaults to all locations.
• Asset: Click to select one or more assets in your account. The events list will filter to only events from those assets. Defaults to all assets.
  In addition to the filters, assets must meet the following requirements to appear in Maintenance:
  • The asset must be marked Active in Ground Traffic Control.
  • The TCU must be connected to the vehicle's ECU so that it is able to read fault data.
  • The asset must have at least one fault reported.
• Asset Properties: Click to select one or more asset properties. The list will filter to only events from assets matching the selected properties. Defaults to all properties.
• Severity: Click to select either Critical or Minor events only. Defaults to both severities.
• Category: Click to select one or more categories. The events list will filter to only events from those categories. Defaults to all categories.
• Source: Click to select either GPS Fault Event or Zonar TCU. Defaults to both sources.
• Reset Filters: Click to reset all changed filters back to default. This is grayed out if all filters are already default.

Events

• Severity: The displayed icon represents the severity of the event:
  • Critical events
  • Minor events
• Asset: The name of the asset the event generated from, as defined in Ground Traffic Control.
• Home Location: The location the asset is assigned to, as defined in Ground Traffic Control.
• Timestamp (MM/DD/YYYY): The time the event occurred.
• VIN: The VIN of the asset, as read from the vehicle ECM. May be blank if VIN is not readable.
• Manufacturer: The year, make, and model of the asset, as derived from the given VIN. May be blank if the information cannot be derived from the VIN.
• Category: The primary area of the vehicle affected by the event, as defined in the fault's source address.
• Component: The specific system affected by the event, as defined by the fault's suspect parameter number (SPN).
• Condition: The condition the component is in which required the fault code to trigger, as defined by the failure mode identifier (FMI).
• Source: The device which delivered the event:
  • GPS Fault Event: Fault codes read directly from the asset's databus by the TCU.
  • Zonar TCU: Events generated by the TCU based on monitored asset health.
• Issue Details: The raw values of the generated event, which may be useful for further diagnosis. The values provided depend on the source of the event:
  • JBus
    • PROT: The protocol that delivered the fault. For example, 1939 from the J1939 databus.
    • SPN: The suspect parameter number. This identifies the affected component.
    • SA: The source address. This identifies the affected category.
    • FMI: The failure mode identifier. This identifies the condition of the component.
  • OBD-II
    • PROT: The protocol that delivered the fault.
    • DTC: The OBD-II Diagnostic Trouble Code.
  • Low Battery
    • VOLT: The monitored battery voltage at the time of the event.