Welcome to Zonar Systems! We strive to meticulously craft every aspect of your journey to elevate your satisfaction and foster your unwavering loyalty. Our commitment to your success is evident in the structure of our Customer Success division.
Comprising eight distinct teams, Customer Success is dedicated to seamlessly implementing and supporting your ongoing development:
Our Implementations team enhances every aspect of the customer journey. We offer personalized experiences that cater to individual needs and preferences, ensuring a seamless and tailored experience. Each project is overseen by a dedicated project manager who serves as the primary point of contact for the customer. We equip our project managers with the necessary tools and information to swiftly resolve issues, streamline processes, and delight our customers. Trust us to optimize your journey with efficient, personalized solutions that exceed expectations.
Our Install program delivers superior quality at a competitive price. With our dedicated internal team of skilled professionals, we ensure timely and budget-friendly installations for projects of any scale. Backed by extensive experience and strong vendor partnerships, we consistently provide a positive customer experience, maintaining unwavering standards from start to finish. Through clear communication, real-time updates, and exacting attention to detail, we guarantee flawless execution and customer satisfaction. Our track record of millions of successful installations over two decades speaks to our leadership and reliability in the industry. Trust us to optimize your fleet quickly and enhance both efficiency and safety with our top-tier products.
Our Customer Experience team provides business guidance built on the values of transparency, integrity, and empathy. We prioritize open communication, honesty, and understanding to ensure every interaction leaves our customers feeling supported, heard, and valued. As a dedicated team of 22 individuals with diverse skills, we engage in regular customer meetings, site visits, and quarterly operational reviews to ensure close alignment with our customers' needs. We tailor our interactions based on individual customer profiles and behaviors, and carefully review customer success plans at every encounter. Trust us to develop a personalized and rewarding experience that fosters mutual success.
Our Field Support team guides customers to success where they need it most. We provide tailored training for new customers and deliver advanced troubleshooting solutions to ensure seamless operations and maximize customer success. Our subject matter experts offer industry-leading onsite support, available at short notice to address any needs swiftly and effectively. Trust us to empower your operations and elevate your success with our unparalleled support services.
Our Sales Engineering team delivers exceptional value through innovative solutions and exemplary service. With over 49 years of combined Zonar knowledge, we offer industry-leading products and prioritize customer satisfaction. By collaborating closely with our customers, we understand their unique challenges and provide tailored recommendations to enhance efficiency, safety, and productivity. Together, we empower organizations to thrive in a rapidly evolving landscape, driving measurable success. Supporting our Sales team is our top priority, and we work closely with our Product, Customer Experience, and Marketing teams to deliver fleet, health, and safety solutions that exceed expectations. Trust us to be your partner in success and innovation.
Our Customer Support team provides 24/7/365 US-based support with industry-leading response times. We empower our team to demonstrate sincerity, take ownership, and make decisions to go the extra mile for our customers. Utilizing our Learning Management System, Quality Assurance tools, and customer survey feedback, we prioritize accountability to continuously improve knowledge and service, and ensure the best customer experience possible. Trust us to be there for you whenever you need us, with unwavering dedication and unmatched support.
Our Product Support Engineering team leads with customer-centric innovation and technical excellence in the telematics industry. As subject matter experts in integrations, tools development, ELD, EVIR, and more, we bridge customer success and product evolution. We make sure that customer feedback shapes product decisions by working closely with product managers. We excel in complex escalations and legal requests, leveraging deep knowledge for swift resolutions and product improvement. Our expertise in ticket management enables targeted responses, enhancing satisfaction and loyalty. We simplify technical concepts, ensuring clear communication and customer-focused solutions. With a dedication to excellence and innovation, we set ambitious goals to enhance customer experiences and establish leadership in telematics. Trust us for industry-leading support and innovation.
Our Learning and Content Development team empowers customers with comprehensive training and self-service resources, setting us apart in an industry where efficiency and safety are paramount. We specialize in crafting tailored training programs and detailed documentation for software and hardware, ensuring drivers can confidently maximize tool usage across buses, trucks, and construction vehicles. Leveraging the power of visual learning, our video tutorials offer step-by-step guidance on software functionalities and best practices. Additionally, our Custom Learning Hubs cater to larger companies' unique needs, seamlessly integrating solutions into workflows. Trust us to enable you to unlock the full potential of our products, enhancing operational efficiency and safety fleet wide.