This report will display any locations that have generated an alert message from ZAlert. These locations are specific to ZonarCom. To access Alert Messages, from the main menu click Manage, then go to Monitor and click Alerts.
|Upload Location||Displays the ZonarCom location where a message was uploaded from, typically entered as a GPS ID or the name of the ZonarCom cradle. ZAlert messages usually do not have a listed Upload Location.|
|Date||Displays the date and time when the message was uploaded.|
|Sent To||Displays the email address that the alert was sent to.|
|Sent From||Displays the IP address that sent the Alert message.|
|Subject||Displays the description of the alert that was sent.|
This report will show when a user tries to perform an action that is outside of their assigned privileges. To access Failed Actions, from the main menu click Manage, then go to Monitor and click Failed Actions.
|Clear all entries/Clear entries older than||Clicking on “clear all entries” will delete all failed login attempt records. Clicking on “clear all entries older than” will select a date range to delete entries that are older than specified date.|
|Time||Displays the date and time that the user failed to login.|
|Address||Displays the user’s IP address of where the edit came from.|
|Username||Displays the user that was currently logged in and associated with the action performed.|
|Action||Displays what action the user tried to perform that wasn’t within their assigned privileges.|
This report will display all inspections that have failed to load. An asset, driver, or configuration having not been properly configured within Ground Traffic Control can cause a failed inspection. To access Failed Inspections, from the main menu click Manage, then go to Monitor and click Failed Inspections.
|Time||Displays the date and time of when the inspection failed to load.|
|Driver Tag||Displays the operator’s ID number used to perform the inspection. (Manage Drivers)|
|Asset Tag||Displays the RFID number of the asset tag read during the inspection. (Manage Assets)|
|Reason||Displays why the inspection could not be uploaded properly within Ground Traffic Control.|
|Upload Location||Displays the attempted upload location of the inspection. It will either display what GPS ID the inspection failed to upload from OR the RDS location (displays the computer’s name).|
|Fix||Displays a link to help resolve the failed inspection error. If the error is related to a missing configuration, this link will not be shown. If the error is due to an asset or driver ID, clicking fix will open a pop-up, allowing the creation of either asset or driver. Clicking fix in either situation will navigate away from the Failed Inspections report. Once the new asset or driver is created, it is necessary to navigate back to the report and click the Load button in order to resolve the failure.|
|Load||Clicking the load button next to a failed inspection will re-process the inspection. If the issue has been properly resolved the failure will be removed from the list. If additional conflicts exist, the reason will be updated. Clicking “Load All” at the top of the column will reprocess all inspections with one click.|
|Delete||Check the boxes to select the specified failed inspections and then click delete to remove the selected failed inspections from the system.|
Fixing Failed Inspections
Inspections can fail to load for several reasons, which will be listed in the Reason column. Reasons include:
- Failed to load asset.
- Failed to load inspection configuration.
- Failed to load operator.
- Revoked driver.
Solutions to update or resolve those failed inspections are as follows:
Failed to load asset for tagid
The asset tag is not associated with a standard asset. A solution would be to assign the given tag to the right asset or creating a new asset with the asset tag assigned. To help narrow down the asset tag, look for what GPS ID reported the failed inspection or find out which operator operated that asset for the day.
Failed to load inspection config
The inspection configuration on the 2010/2020 used during the inspection is not properly loaded into the Ground Traffic Control account. If the specified configuration is still active, contact Zonar Customer Care immediately to properly load the specified configuration. If the 2010 configuration is outdated, then the 2010 must be manually programmed with the proper configuration. The 2020 can be corrected with the right configuration as long as it is docked in the cradle and Zonar Customer Care updates the account with the proper configurations.
Failed to load operator for tagid
The operator tag is not associated with an operator. A solution would be assigning the ID to the correct operator or create a new operator with the ID. Other possibilities could involve operators using different cards to log in or having a co-driver logged into the 2020.
The operator tag is associated with a revoked operator. The solution is to un-revoke the operator, which will reinstate the operator as active.
This report will display all users that had failed attempts logging into Ground Traffic Control caused by entering the wrong password. To access Failed Logins, from the main menu click Manage, then go to Monitor, and then click Failed Logins.
|Clear all entries/Clear entries older than||Clicking Clear all entries will delete all failed login attempt records OR clicking Clear all entries older than will select a specific number of days that the record must be older than to delete.|
|Time||Displays the date and time that the user failed to login.|
|Address||Displays the user’s IP address of the computer used for the login attempt.|
|Username||Displays the Ground Traffic Control username that was used for the attempted login.|
|Reason||Displays the following reasons as to why the user attempts failed:
Password Failed: The attempted login was denied due to the user inputting the incorrect password.
Sessions timeout: Ground Traffic Control will log out the user and end its current session if they remain logged in and inactive for more than two hours.
This report will display information on the user’s activity within Ground Traffic Control and will show the duration that the user spent within a certain status. To access User Login Sessions, from the main menu click Manage, then go to Monitor and click Sessions. \
Select from the following filter options:
|Clear all entries/Clear entries older than||Clicking Clear all entries will delete all failed login attempt records. Clicking clear all entries older than will then allow the user to select a date range will delete entries that are older than specified date.|
|Users||If left on the default All Users, the report will show all users OR clicking the drop-down menu will allow the selection of a specific user to view.|
|Location||If left on the default All Locations, the report will display all locations OR clicking the drop-down menu will allow the selection of a specific location by which to filter.|
|Date Range||Select the beginning and ending dates to create a date range filter for the report.|
|User||Displays the username with the associated status update.|
|Start||Displays the beginning time of the session.|
|End||Displays the ending time of the session.|
|Time||Displays the duration of the session.|
|Address||Displays the IP address of where the user logged in.|
|Status||Displays the status of the user within Ground Traffic Control.|
This report will display any event of the ZonarCom while it is active. To access ZonarCom Events, from the main menu click Manage, then go to Monitor and click ZonarCom Events.
|Upload Location||Displays the upload location that ZonarCom is associated with.|
|Date||Displays the most recent date and time when ZonarCom was still in operation.|
|ZonarCom Started||Displays the date and time when ZonarCom was started.|
|Version||Displays the current boot loader version of ZonarCom.|
|Device||Displays RAD (radio) or RDS (reader download station) will be shown with the associated events.|