Alerting Management

The Alerting Management page enables you to generate notifications (ZAlerts) based on specific events and problems as they occur, helping improve driver safety and fleet reliability. Customize the type of alerts your fleet receives. You can configure alerts to track driver and asset activity. You can view all ZAlerts currently configured, and add, edit, or delete alerts. When alerts occur, ZAlerts will generate pop-up messages in Ground Traffic Control as well as an email and/or SMS to a configurable list of contacts.

Requirements

Prior to creating ZAlerts, you must meet the following system conditions:

Your account must be alert-enabled. If it is not enabled, contact your Zonar Account Manager for assistance.
Configure each asset in Ground Traffic Control.
Equip each asset with a Zonar V3, V3R, or V4 (Not compatible with ZTrak).
Assign the following permission to user accounts requiring access to ZAlerts:
- adminalerting: Admin Alerting
- alerting: View Alerts and Notifications

Notification Types

You can configure alerts to send three types of notifications: email messages, popup alerts in Ground Traffic Control, and SMS text messages to a mobile phone.

E-mail messages— When creating an alert, if you add an email address for the recipient, the recipient receives an email from notifications@zonarsystems.com.

Note: Your organization may need to adjust Spam filters to ensure proper delivery of alerts from Zonar Systems. If this occurs, add zonarsystems.com as a sender to your email white-list.

Pop-Up Alerts—You can configure alerts to appear in Ground Traffic Control for designated users (recipients). When recipients click View More Details, the Manage > ZAlerts > View menu opens displaying the full notification message.

SMS Alerts— You can configure alerts to send text messages to a recipient’s SMS address (mobile phone number). The alert is abbreviated to a 160-character message but contains all pertinent information for the alert. Standard text messaging rates may apply.

To access Alerting Management, from the main menu click Manage, then go to Monitor and click ZAlerts.

Click one of the following tabs to toggle how the results display in the table.

CONFIG

On the Config tab, select a filter from the Show list, and click Apply. Options include: Enabled, Disabled, Enabled & Disabled. The results table displays existing alert configurations with the following parameters:

Config Name	The name associated with the configuration (required).
Families	Asset group name(s) associated with this ZAlert configuration.
Priority	High, medium, or low classification for the level of priority that is displayed with the ZAlert in the list view, pop-up, email, and SMS notifications.
Date Created	Date the ZAlert configuration was created.
Last Edited	Date the ZAlert configuration was last updated.
Sent Status	Displays the frequency that the alerting configuration has been sent to the asset(s).
On Update?	Indicates if this configuration will send a notification when an update to the alert is made.
On Resolution?	Indicates if this configuration will send a notification upon alert resolution.
Option	Click to edit the ZAlert.

ASSET

Click the Asset tab, select a filter from the Show list, and click Apply. Options include: Assigned, Unassigned, or Assigned & Unassigned. The results table displays the following information.

The following column definitions include new parameters not defined previously in this article.

Asset No	User defined asset number that is set in the Asset Management page.
Sent	Indicates whether the alert has been successfully been assigned to an asset.

CONTACTS

Click the Contacts tab. Select a contact method from the Show list (options include: Email & SMS, Email, SMS, and Inactive). Select a configuration from the Config list or select All to view all contact methods for all configurations, and then click Apply. The results table displays the following information.

The following column definitions include new parameters not defined previously in this topic.

First Name	Name of the contact/alert recipient.
Last Name	Name of the contact/alert recipient.
Config	Configuration type defined for this alert.
Email	Email address defined for this alert contact.
SMS	Phone number defined for this alert contact.

Add ZAlerts

To add alerts you must define them by using the Alert Wizard to go through a series of steps.

Step 1: Define Configuration Settings

Click to open the Alert Wizard starting with the Config Settings tab.

In the Configuration Name text box, enter a name associated with this configuration (required).
To copy an existing configuration and use that as the basis for this new configuration, select the Copy settings from existing config check box, and then select one from the Choose a configuration list (does not copy associated assets).
To define whether this alert will Include Warnings, click Yes or No. When set to Yes, certain Alert Settings such as Idle Alert will include the additional ability to set a warning that will display on the tablet, but not sent to the contacts for the ZAlert. These settings are in addition to the standard Alerts. WARNING: This functionality is only available to our tablet customers using the MyDriving app.
To set the associated level of Priority that displays with the ZAlert in the list view, pop-up, email, and SMS, click High, Medium, or Low.
Default behavior sends a notification when an alert is generated. Select from the following Notify Settings check boxes if you want to set up additional notifications.

Notify on Update: A notification is sent when an update to the alert is made.
Notify on Resolution: A notification is sent when the alert’s status is set to Resolved.
Until alert is resolved, send notifications every: When an alert is generated, one notification is sent. If you want to receive notification until the alert is resolved, you can set the frequency (hh:mm) of those notifications (to a maximum of five additional alerts).

Click Next.

Step 2: Define Alert & Warning Settings

On the Alert Settings tab, click beside each of the alerts to expand the settings parameters. Click Next to move to the next alert type.

Activity Alert generates an alert when an engine on activity occurs during the defined time-frame.

Use auto-resolve	All alert types have this setting enabled by default. This will result in each ZAlert being automatically resolved. If you would like the alert to remain un-resolved until manually changed to resolve, clear this check box for the associated alert. You can resolve alerts using the ZAlert View.
Activity Starting And Ending	Define a timeframe.
Alert only if distance traveled exceeds	This alert has optional parameters for distance and IO. These actions use AND logic; if you select this option, then an alert is generated only after the engine on AND distance traveled criteria are met.
Alert only if input state is	This alert has optional parameters for state. These actions use AND logic; if you select this option, then an alert is generated only after the input selection AND state criteria are met.

Battery Alert generates an alert when the battery voltage drops BELOW the specified limit over the defined time span average (in minutes). This alert is triggered only at an Engine off event.

Activate on voltage below	Set a voltage low-level limit for the battery at which you want this alert generated.
Time span to average	Set the average time span for the voltage level limit at which you want this alert generated.

GPS Speed Alert generate an alert when an asset exceeds the specified speed for longer than the specified duration inside the selected zone(s).

In the GPS zone	Select a zone where this alert is generated.
Alert contacts when speed exceeds	Click and slide the indicator to the speed at which this alert is generated or use the left and right arrow keys on the keyboard to adjust the value.
for more than	Set the maximum time at which the speed is maintained (minutes and seconds).

GPS Zone Alert generates an alert when an asset exits or enters the selected zone(s). You can also configure this alert to report only during a defined time-frame.

On exit GPS zone	Click zone(s) from the list to add to this alert. To remove zone(s) from the list, click X or click Clear all. Alerts will generate upon assets exiting the selected zones.
On enter GPS zone	Click zone(s) from the list to add to this alert. To remove zone(s) from the list, click X or click Clear all. Alerts will generate upon assets entering the selected zones.
Alerts only when activity is between	Define a day and time for alert activation.

Idle Alert generate an alert sent to contacts when an asset idles longer than the specified duration, in the defined zones.

GPS units that are connected to the asset’s ECM will not send an idle alert when an asset is idling above 1,000 RPM. This will limit idle alerts when PTO (Power Take Off) is engaged.

Alerts & Warning	Select to also include sending a warning to the operator.
Alert Only	Sends an alert to the contact when the idle occurs in defined zone(s).
Alert when idle time exceeds	Click the arrows to define the maximum time limit.
Alert only when parking break is disengaged	Select this check box to generate alert if the max time is reached AND the parking break is not deployed.
In the GPS Zone	Click zone(s) to select where you want this alert to apply. To remove zone(s) from the list, click X or click Clear all.

Input Alert generates an alert sent to contacts when one or more discrete IOs are triggered.

The input cable, also known as Discrete IO, is an optional accessory. Contact your Zonar Sales Representative for more information.

Click the following IO tabs to set an alert accordingly. You must enable each IO before alerts will generate, or before you can make changes.

SC 1—Click SC 1for this alert.
SC 2—Click SC 2 for this alert.
SC 3—Click SC 3 for this alert.
SC 4—Click SC 4 for this alert.
SC 5—Click SC 5 for this alert.

Use auto-resolve	Click to enable.
Input State	The default input state is High, which will trigger when the IO senses voltage on the input. This can be adjusted so that the alert triggers when the input senses zero volts on the IO.
for more than	If the input IO is triggered for more than the defined time (minutes and seconds), it will trigger the alert.
and engine state change delay is	This will ignore the IO triggering during engine on AND engine off events. Define the minute sand seconds.
Alert only when engine state is	Select when the engine is on or on & off to enable IO alerting.
Alert only when speeds exceeds	Click and drag to set the maximum speed at which the asset exceeds when traveling to enable IO alerting.
Check duration after speed event	Select to enable IO alerting after the speed condition is met AND for more than defined time-limit is met.

Inspection Alert click the following inspection event tabs to generate alerts accordingly:

Pre-trip	For the alert to work properly, you must define the following to generate an alert when an asset leaves a Zone WITHOUT doing a pre-trip inspection. Zones are defined based on being in the Zonar Yard category, with any inspection configured as a pre-trip: Use Pre-Trip Timed alerts or assets that are NOT yard-based (for example, Over the Road trucking). Do NOT use this alert for stationary equipment. Select the Enable missing pre-trip inspection alert checkbox to send contacts alerts upon event. Select the Use Auto-resolve checkbox to enable this feature upon event. Set the Delay In-yard exit time-limit to define how far back, prior to departing the yard the system will look for a valid Pre-trip inspection. For example, if the vehicle left the yard at 0800, the system will generate an alert if a valid pre-trip inspection was not completed within 15 minutes PRIOR to departing the yard (0745 – 0800). Define the Monitor Activity Starting/Ending time limits.
Post-trip	For the alert to work properly, you must define the following to generate an alert when an asset enters a Zone and does not do a post-trip inspection within the given time. Zones are defined based on being in the Zonar Yard category, with any inspection configured as a post-trip: Select the Enable missing post-trip inspection alert checkbox to send contacts alerts upon event. Select the Use Auto-resolve checkbox to enable this feature upon event. Set the Delay In-yard entrance time-limit to define the time-frame in which the post-trip inspection needs to occur. For example, if the vehicle returned to the yard at 1700, the inspection must be received by 1715 or the system will generate an alert. Define the Monitor Activity Starting/Ending time limits.
Incomplete	Define the following to generate an alert when an inspection is completed but not all required zones were inspected, also known as an Incomplete Inspection. Select the Enable Incomplete Inspection Alert option to send contacts an alert upon this event. Select the Use Auto-resolve checkbox to enable this feature upon event.
Unverified	Define the following to generate an alert when an inspection has been completed but one or more zones were inspected without reading the physical RFID tag. Select the Enable Unverified Inspection Alert option to send contacts an alert upon this event. Select the Use Auto-resolve checkbox to enable this feature upon event.
Critical Defect Exit	Define the following to generate an alert when an asset leaves the yard with a critical defect, while in a a defined Zonar Yards category ONLY: Select the Enable Critical Defect Exit Alert option to send contacts an alert upon this event. Select the Use Auto-resolve checkbox to enable this feature upon event.
Pre-trip timed/Post-trip timed	Do the following for both the Pre-trip timed and Post-trip timed alerts. Define the following to generate an alert when the following conditions are met: Select the Enable Pre-trip/Post-trip Timed Inspection Alert option to send contacts an alert upon this event. Select the Use Auto-resolve checkbox to enable this feature upon event. Choose: Distance to have the system check whether an alert is needed based on a minimum distance traveled after the vehicle's engine has turned on. Duration to have the system check whether an alert is needed based on a minimum amount of time after the vehicle's engine has turned on. Define the Required Distance in miles for Distance, or time for Duration. This option will change depending on which is selected in the previous option. If a trip does not meet the parameters listed above, the system will not check whether an inspection has been done at all. Example: If Distance and 5 miles are set, and the vehicle turns on and travels 4 miles then shuts off, no alert will be sent even if an inspection was not completed. If Duration and 10 minutes are set, and the vehicle turns on and idles for 15 minutes, an alert will be sent if no inspection was completed. Define the Required Delay time. This will differ slightly based on whether it is a pre- or post-trip: Pre-Trip: The length of time before or after Power-on in which the Pre-trip inspection must have been completed. (Example: If this is set to 15 minutes and the vehicle powers on at 8:00 am, the system will look to see if a pre-trip had been completed between 7:45 am and 8:15 am and send an alert after 8:15 am if none is found.) Post-Trip: The length of time before or after Power-off in which the Post-trip inspection must have been completed. (Example: If this is set to 15 minutes and the vehicle powers off at 4:00 pm, the system will look to see if a post-trip is completed between 3:45 pm and 4:15 pm and send an alert after 4:15 pm if none is found.) The Post-Trip Timed Alert is only viable for single trips in which the driver powers on the vehicle at the beginning of the day and powers off at the end. If the driver powers off the vehicle mid-shift, such as for lunch, it will expect a post-trip at that time. Click edit time frame, in the popup calendar click timeslots. Click a 30-minute increment on the calendar or click and drag to select a time-frame greater than 30 minutes. To clear a selection, click a selected time or click and drag over a selected time-frame. Click clear to remove all selected times or time-frames, click X to remove the entire day’s selection. Click Back to return to the Inspection Alert configuration without saving your changes or click Save when the time frames are selected. Your schedule appears in the Inspection Alert page.

Jbus Alert click the following Jbus event tabs to generate alerts accordingly:

Jbus alerts require a connection to the ECM to work correctly.

Max Speed Alert generates an alert sent to contacts when an asset exceeds the defined speed for longer than the defined duration.

Use Auto-resolve	This feature is enabled by default.
Alert when speed exceeds	Click and drag the indicator to the speed at which the alert/warning is generated.
For more than	Define the maximum duration in minutes and seconds that the assets defined maximum speed limit is sustained before sending an alert/warning.

Posted Speed Alert generates an alert when an asset exceeds posted speed limits for longer than the defined duration.

Use Auto-resolve	This feature is enabled by default.
Alert when speed exceeds	Click and drag the indicator to the speed at which the alert/warning is generated.
For more than	Define the maximum duration in minutes and seconds that the assets defined maximum speed limit is sustained before sending an alert/warning.

Panic Alert generate an alert when the driver presses the panic button. Activating the panic button will increase the GPS logging rate to ten-second intervals and is automatically categorized as a high alert. Resolving the alert will reset the logging rate.

The panic button is a hardware accessory offered by Zonar. Contact your Zonar sales representative for more information.

Light Duty Alert generates an alert when an asset’s engine malfunction light deploys.

Tire Pressure Alert generates an alert when the assets tire(s) drops 10 PSI (Low) or 20 PSI (Very Low) below the defined threshold. You must set all thresholds using ContiPressureCheck monitoring system. Within the Alert details, the specific tire(s) that generated the fault will be displayed.

The Tire Pressure Alert requires a special cable installed along with a tire pressure monitoring system. The cable is a hardware accessory offered by Zonar. Contact your Zonar sales representative for more information.

Alert when tire pressure level is

Enabled options include Low and Very Low. Clear the check boxes to limit the alert levels.

Step 3: Define Contacts

Click the Contacts tab, and then do the following to configure a list of contacts that receive these alerts.

To toggle the View, click GTC Contacts to display all the contacts in GTC account, or click Custom to view a custom list of GTC users for the account (this list is the same for all users of the same GTC account). Or to search for a specific name, in the Search box enter the name, and then click Search.
Click a name in the list, and then in the Selected Contacts list, click the following options to send alerts to this contact.
- Email so the contact receives alerts by way of email messages.
- SMS mobile phone text) so the contact receives alerts by way of phone text messages.
Under Options, click Edit , complete the Edit Contact details, and then click Save.

If the selected contact is a Ground Traffic Control user, you can only edit the SMS address on this screen. To edit the contact’s name and email address use the Manage menu, under System Settings, open the Users option.

Use one of the following formats, replacing the first 10 digits with the contact’s phone number:

1234567890@txt.att.net
1234567890@vtext.com
1234567890@vmobl.com
1234567890@tmomail.net
1234567890@sms.myboostmobile.com
1234567890@messaging.sprintpcs.com
1234567890@messaging.nextel.com
1234567890@mymetropcs.com
1234567890@pcs.rogers.com
1234567890@msg.telus.com

vtext.com is Verizon, vmoble.com is Virgin Mobile

Click X next to a name in the Selected Contacts list to remove it or click Clear All to remove all contacts from the Select Contacts
To add a new contact, at the bottom of the contact list, click + New Contact, complete the information on the Edit Contact popup window, and then click Save.
Click Next to add assets to this configuration or click Back to return to Asset Settings.

Step 4: Define Assets

Click the Assets tab, in the Unselected Assets list, click items from the list to add them to the Selected Assets list, or in the search text box, enter an asset name for which to search, and then click Search . Items appear in the Selected Assets list.

Tip: You can assign an asset to only ONE configuration. If you do not see the asset listed on the left, it may already be assigned to another configuration. To add it to your new configuration, you must first remove it from the existing configuration.

If an asset does not appear in the list at all, check that the GPS assigned to it has sent a phone home. Assets will not appear in ZAlert without at least one phone home.

Click X next to a name in the Selected Assets list to remove it.
Click Clear All to remove all contacts from the Select Contacts
Click Next.

Step 5: Review Configuration Settings

Click the Review tab to review your alert settings configured in the previous steps.

Click Edit in each panel to display that tab and change associated settings for the alert configuration.
After reviewing the configuration, do one of the following:
- Click Save/Send to send the ZAlert information to the assets and save the configuration.
- Click Save to save the configuration for later and not activate the ZAlert until you send it later. Clicking Save by itself will not change when an alert is sent, it will only save the new configuration. Save/Send must be clicked to commit the changes made.
- Click Back to view the previous tab.

View ZAlerts

Once you create ZAlerts, you can view them all using the GTC top menu bar. In the right-corner, click the Alerts icon.

Select zAlerts from the list. The ZAlert page appears.
Define the following filter criteria to narrow your search results, and then click Apply.

Assets	Select the asset name/ID from the list.
Attribute Filters	Select a custom-defined attribute of the alert for which you are searching from the list.
Driver	Select a driver name from the list.
Priority	Select High, Medium, or Low.
Date Range	Define a date range to narrow the list of alerts triggered within that range.
Status	Select Resolved or Open.
Configuration	Select a configuration name/ID for which to search.
Zone	Select a zone with which the alert is associated.
Type	Select a type of alert for which to search.

The results table displays the following information for only those alerts meeting your filter criteria:

Date	Date the alert was triggered.
Type	Type defined for the alert.
Priority	Priority defined for the alert.
Alert Config	Name of the alert configuration.
Asset No.	Number assigned to the asset for which this alert pertains.
Driver	Name of the driver assigned to the asset.
Status	Alert status including Resolved or Open.
Options	In an alert row, click the Details link to view the Alert Details popup, and then click the Information tab to view the following information, including the associated zone on a map, as well as resolve the alert: To resolve the alert, enter a Comment, select the Resolve Alert checkbox, and then click Update. The alert status is changed to Resolved. To view a history of when the alert was generated, when the notifications were sent, and to whom they were sent, click the Log tab, enter a Comment, click the Resolve Alert check box, and then click Update. The alert status is changed to Resolved.

To resolve multiple Open alerts simultaneously WITHOUT sending notifications to primary and secondary contacts, click the check box next to multiple alerts in the results table, click Mass Resolve, enter Comments (required), and then click Resolve.
Click the Manage Alerts link to view the Alerting Management page.

Stop & Check Engine	Define the following for sending alerts to contacts upon Stop & Check engine event: Stop/Check engine—Click Enable Stop/Check Engine checkbox to generate an alert upon this event. Use Auto-resolve— Click to enable this feature. Alert On Event— Expand this dropdown menu and select upon which event will your contacts receive an alert. Options include Stop & Check Engine, Stop Engine Only, or Check Engine Only.
ABS Events	Define the following to generate an alert upon initiating the anti-lock brake system (for applicable vehicles ONLY). Select the Enable ABS Events checkbox to send alerts based on this event. Use Auto-resolve— Click to enable this feature. Define the Minimum Event Velocity MHP to send an alert when assets exceed this limit.
RSC Events	Define the following to generate an alert when the asset’s roll stability control system is activated. Select the Enable RSC Alert checkbox to send alerts based on this event. Select the Use Auto-resolve checkbox to enable this feature. Define the Minimum Event Velocity MHP to send an alert when assets exceed this limit.
Hard Brake Events	Define the following to generate an alert when a driver brakes harder than usual. Select the Enable Hard Brake Events checkbox to send alerts based on this event. Select the Use Auto-resolve checkbox to enable this feature. Define the On Deceleration minimum MHP to send an alert when assets exceed this limit. Generally, agencies define hard braking as 7.0 MPH/per second or greater. Set the On Deceleration value to your specific rate considered for hard braking. Range options include: 3.0-9.0 MPH/per second.