When Ground Traffic Control is unable to match all pieces of an EVIR to driver and vehicle data, the EVIR will fail. Instead of being loaded as a normal inspection, it will be sent to the Failed Inspections report with a note detailing why it has failed.
The Failed Inspections report can be accessed from the caution triangle at the top of Ground Traffic Control:
- Time: Time the inspection was completed.
- Driver Tag: The card number or driver ID of the driver who completed the inspection. This is the number found in the Tag ID/Zonar Tag Number field under Manage > Drivers.
- Asset Tag: The asset tag number scanned for the inspection. This is the number found in the Tag/Zonar Tag field under Manage > Assets.
- Reason: This is why the inspection failed and was placed into this report. See section Clearing Failed Inspections below for more information.
- Upload Location: The GPS ID that delivered the inspection, or the Upload Location if sent through ZonarCom 3 on a computer.
- Fix: Clicking this will attempt to create a new driver or asset. DO NOT USE unless the failed inspection can be resolved by creating a new driver or asset.
- Load: Once the reason the inspection failed has been resolved, clicking Load on the inspection will attempt to load it correctly. Clicking Load All at the top of this column will go through all failed inspections and attempt to load all resolved inspections.
Inspections will not automatically disappear from this list after resolving them; Load must be clicked to do so.
- Delete: If the inspection is critically flawed or cannot be loaded, it can be removed from this list. Click the checkbox next to the inspections to be deleted, then click Delete at the top of the column. NOTE: Ensure that you will remain compliant with FMCSA regulations regarding vehicle inspections before deleting failed inspections.
Clearing Failed Inspections
In order to clear a failed inspection, you must resolve the reason it has failed.
|How to resolve
|Failed to load asset for tagid: XXXXXXXX type: Standard (0)
|The asset tag scanned for the inspection is not tied to an asset in Ground Traffic Control. If the asset exists, ensure it has the correct tag, or create it if it does not exist.
|Failed to load asset for tagid: XXXXXXXX type: TRAILER (1)
|The trailer tags scanned for the inspection are not tied to a trailer in Ground Traffic Control. If the trailer exists, ensure it has the correct tag, or create it if it does not exist.
|Failed to load operator for tagid: XXXXXXXX
|The driver ID used for the inspection is not tied to a driver in Ground Traffic Control. If the driver exists, ensure they have the correct tag, or create the driver if they do not exist.
|Operator tagid XXXXXXXX is revoked
|The driver exists in Ground Traffic Control, but has been revoked. The driver must be reactivated.
|Failed to load inspection config: XXXXXXXX
|The configuration use for this inspection has not been loaded onto the account. Contact Zonar Customer Support for assistance.
|There was an error with the EVIR device's internal clock which caused it to report the wrong date and time. This inspection can be loaded once the recorded time has passed.
Other errors may require assistance from Zonar Customer Support.
Once the adjustment has been made to the asset or operator, return to the Failed Inspections report. Inspections may be loaded individually, but if there is a large number of inspections present, Load All may be preferred. Load All will take some time to process depending on the number of Failed Inspections; once complete, the screen will refresh to show remaining failed inspections.
Which asset/driver was it?
Because the failed inspection only shows the tags recorded and not driver or asset, some research may be necessary to know who performed the inspection or which vehicle was inspected.
Typically, if the asset is failing, then the driver will be in the system and you can search for that driver's tag under Manage > Drivers, and vice versa if the driver is failing. If you know which vehicle that driver operated on the day of the failed inspection, you know which asset the tag should be assigned to.
If a GPS unit is listed as the Upload Location, this can also be a clue as to which vehicle the inspection is for.
This is not a guarantee in some cases, as it is possible for a driver to dock the EVIR device in a different vehicle. The inspection will still be for the original vehicle, but the Upload Location will not match.
Occasionally you may find that an asset is listed with one tag number, but your research indicates that a different tag number was used in an inspection for that asset. It is possible for a tag to be miskeyed into the system, but the failed inspection reflects what was actually scanned on the vehicle.