Can Zonar edit my logs or ruleset?
No. Driver logs are federally regulated records which must be edited either by the driver, a dispatcher, or an admin within a company. As the driver logs are directly impacted by the HOS ruleset assigned to a driver, Zonar is prohibited from changing or assigning rulesets to drivers.
Why am I unable to edit my drivers' logs?
There are several reasons why this may be the case:
- Your user account may not have the HOS Dispatch permission applied.
- The driver is not assigned to you as a dispatcher.
- There may be a pending edit submitted by the driver for the same duty status change you are attempting to edit.
To verify any of these, check your driver entry, Dispatch Admin page, and/or Zonar Logs ruleset.
Why do my driver logs show me in Drive or On Duty even though the vehicle is powered off?
If you do not place yourself in Off Duty at the end of a shift, or if the tablet was undocked or shut off prior to the vehicle being powered off, this issue can occur. Contact your dispatcher and have a log edit applied.
Note: To avoid accidental recording of Drive or On Duty time, always ensure that logouts occur in the following order: Turn Ignition Off > Change Duty Status > Log Out > Shut tablet down (if desired). The tablet will not automatically change your duty status when logging out or shutting down, it must be done in addition to those steps.
An application is not responding; how do I get my tablet to respond again?
If you receive a pop-up window indicating that an app has crashed, tap on the Force Close option. If the app is continuously crashing, try a soft reset. To do this, hold down the power button for three seconds and select the Reboot option. Once this is complete, you will have to log in again, then check to see if the problem is alleviated. If the problem still occurs, power down the tablet, restart it, and log in again. If the problem still occurs, contact Customer Support.
How can I make my tablet show the correct date and time?
The date and time are controlled by the driver's listed Location field in Ground Traffic Control. Have your dispatcher or admin ensure the Location is set to the correct time zone. This can be found under Admin > Locations > Manage (select the edit option on the right side of the screen). Ensure the vehicle has been running for a few minutes before undocking and then redocking the tablet.
Also, updating apps on your tablet should retrieve the latest time zone setting (Settings > Zonar Settings > Check for Zonar updates).
Perform a soft reset by holding the power button down for seven seconds while it is docked. Once the device powers down automatically, wait a few seconds before powering the device back on.
My tablet messages say “Form Sync Required” and will not allow me to read them.
This indicates that the forms data necessary to read your messages is not present on the tablet. A data sync needs to be processed through the messaging tile on the tablet. To do this, open the messaging application by tapping the tile. Press the hard menu button on the right side of the tablet below the Home button. A menu will appear with several options. Select DataSync. Give the device 30-60 seconds to process the FormSync. Then, place your finger at the top of the screen and swipe downwards. You should see FormSync starting or FormSync complete in your notifications.
Complete instructions here: Forms-based Messaging Data Sync.
Note: You must have a Wi-Fi or 4G connection present on your tablet in order to download the forms data. If you are using a Connect tablet, 4G is preferred over Wi-Fi.