Tablet Error Codes

• Verify that all cabling is correct.
• Verify that the tablet is securely docked.
• Verify that the TCU firmware is at or above the minimum version (3.8.63 for Standard / 3.8.54 for DTNA).  This is normally handled via asset description.

The tablet timed out while trying to download account information. This may be because the tablet is downloading a large amount of data, or is downloading it slowly.

Try these suggestions in the listed order to correct the error:

• If you have access to the TCU, ensure both the GPS and Cellular lights are solidly lit.
• Tap Retry 2-3 times. Sometimes the tablet only needs a minute or two to finish downloading the data.
• Allow the tablet to sit on the error screen for 10-15 minutes before tapping Retry. Sometimes there is a large amount of data and the tablet needs time to finish downloading it.
• If the error persists, check that the GPS unit is correctly assigned to the asset in Ground Traffic Control.
• If the administrator has access to Asset Descriptions, check that the asset has a description assigned.

Error while attempting to download manifest URL. This indicates that a manifest may not be available for this tablet.

Try these suggestions in the listed order to correct the error:

• Check that the GPS unit is correctly assigned to the asset in Ground Traffic Control.
• If the administrator has access to Asset Descriptions, check that the asset has a description assigned.

Error while attempting to download full manifest. This indicates that a manifest may not be available for this tablet.

Try these suggestions in the listed order to correct the error:

• Check that the GPS unit is correctly assigned to the asset in Ground Traffic Control.
• If the administrator has access to Asset Descriptions, check that the asset has a description assigned.

The problem may also resolve on its own once connection is restored or data backlog catches up.

Indicates an error with API configuration.

• Ensure the tablet is connected to Wi-Fi.
• Ensure the vehicle is powered on.
• Undock and redock the tablet.
• Reboot the device.

Indicates an error with API configuration.

• Ensure the tablet is connected to Wi-Fi.
• Ensure the vehicle is powered on.
• Undock and redock the tablet.
• Reboot the device.

Indicates an error with the data being delivered.

• Ensure the tablet is connected to Wi-Fi.
• Ensure the vehicle is powered on.
• Undock and redock the tablet.
• Reboot the device.

The first time the Zonar app is run on a Samsung tablet, the app needs to download its own settings. If you are seeing this code, something went wrong while downloading the settings.

• Ensure the tablet is connected to Wi-Fi.
• Ensure the vehicle is powered on.
• Undock and redock the tablet.
• Reboot the device.

The first time the Zonar app is run on a Samsung tablet, the app needs to download its own settings. If you are seeing this code, something went wrong while downloading the settings.

• Ensure the tablet is connected to Wi-Fi.
• Ensure the vehicle is powered on.
• Undock and redock the tablet.
• Reboot the device.

The first time the Zonar app is run on a Samsung tablet, the app needs to download its own settings. If you are seeing this code, something went wrong while downloading the settings.

• Ensure the tablet is connected to Wi-Fi.
• Ensure the vehicle is powered on.
• Undock and redock the tablet.
• Reboot the device.

Account download failed. The tablet had difficulty downloading the necessary account information.

• Ensure the tablet is connected to Wi-Fi.
• Ensure the vehicle is powered on.
• Undock and redock the tablet.
• Reboot the device.

Manifest download failed. The tablet had difficulty downloading the necessary manifest information. 

• Ensure the tablet is connected to Wi-Fi.
• Ensure the vehicle is powered on.
• Undock and redock the tablet.
• Reboot the device.

Pushy library setup failed.

• Ensure the tablet is connected to Wi-Fi.
• Ensure the vehicle is powered on.
• Undock and redock the tablet.
• Reboot the device.

Pushy unregistration failed.

• Ensure the tablet is connected to Wi-Fi.
• Ensure the vehicle is powered on.
• Undock and redock the tablet.
• Reboot the device.

Pushy registration failed.

• Ensure the tablet is connected to Wi-Fi.
• Ensure the vehicle is powered on.
• Undock and redock the tablet.
• Reboot the device.

Your System Clock is out of sync. This occurs when the tablet's clock is out of sync with the TCU.

• Ensure the vehicle is powered on.
• Undock and redock the tablet.
• Reboot the device.