Malfunctions

Overview

In order to stay compliant with electronic logging regulation, it's important to identify and resolve ELD malfunctions in the fleet as quickly and accurately as possible. The Malfunctions report allows driver managers to see what sort of malfunctions afflict the fleet and which assets and drivers are affected. 

For more information on malfunctions themselves, see the Diagnostics & Malfunctions page.

The Malfunction Insights report lets you:

• Filter the overall results by division and malfunction type.
• Filter the table by date range and other factors.
• See how long a vehicle has been in malfunction and which drivers have logged into that vehicle in that time.
• Quickly access a short description of the malfunction type and how to address it by clicking on the icon next to the malfunction type.

Report

The main fleet report displays as a bar graph. Each logged malfunction is displayed according to the number of incidents within the date range (default past 30 days).

1. Table Filters: Click each dropdown to filter by that detail. The list will automatically update once you make a selection and click Apply on a filter.
   • Date Range: Specifies the date range for the report. Malfunctions which occurred within this date range will be displayed. Click to select from a number of preset date ranges, or select Custom to specify a particular date range up to 6 months. Defaults to Past 30 days.
   • Location: Lists all locations for the filtered dispatcher. If Location is selected at the top of the report, only the filtered location will be visible here. Use the search box at the top of the list to quickly filter to specific locations. Multiple locations may be selected at one time.
   • Status: Filters records based on if the reported malfunction is currently active or has recently cleared.
   • Duration: Specifies the duration of malfunctions to be included in the report.
     • All: All malfunctions are included regardless of duration.
     • More than 3 days: Only malfunctions which were active for more than 3 days are included.
     • More than 5 days: Only malfunctions which were active for more than 5 days are included.
     • More than 7 days: Only malfunctions which were active for more than 7 days are included.
   • Malfunction Type: Lists all individual malfunction types. Click to select one or more types to display in the report.
   • Min Malfunctions: Enter a number to filter the results. Only assets with a number of malfunctions at least that number will be shown in the results. If no number is entered, all assets and malfunctions will be shown.
   • Reset Filters: Click to set all filters to their default status.
2. Summary: Displays a brief summary of the filtered asset malfunctions.
   • Total Malfunctions: The number of logged malfunctions within the date range.
   • Top Malfunction Type: The malfunction with the most events logged.
   • % of assets impacted: This percentage is calculated by dividing the number of filtered assets with at least one malfunction logged within the date range by the total number of filtered assets.
   • % of drivers impacted: This percentage is calculated by dividing the number of filtered drivers  associated with at least one malfunction within the date range by the total number of filtered drivers.
3. Graph: Displays malfunctions by type. The number of malfunctions summed up across all five types should equal the Total Malfunctions.
4. Group issues by asset:
   • When toggled on, listed malfunctions will be grouped by each asset. See Group Issues By Asset for results in this instance.
   • When toggled off, listed malfunctions are listed individually. See All Malfunctions for results in this instance.

Group Issues By Asset

Below the main graph is a sortable list of assets which have listed malfunctions according to the filters set. Each asset item can be expanded by clicking the icon.

1. Asset Details: This is the filtered list of each asset, along with critical details.
   • Asset #: The asset associated with the malfunction. The associated asset is dependent on the TCU being assigned correctly in Ground Traffic Control.
   • Malfunction: The number of malfunctions the asset has experienced within the specified time range.
   • Type: If the asset has experienced only one type of malfunction, it is listed here. If the asset has experienced multiple types of malfunctions, the number is listed here and may be clicked to view all types.
     
   • Impacted Drivers: Drivers who have logged into the vehicle while the malfunction was active. If more than one driver logged in during the malfunction, this field will show "Multiple" and be clickable. Clicking "Multiple" will display a pop-up showing when each affected driver logged into the vehicle.
     
2. Export (CSV): Click to generate a downloadable comma-separated value (CSV) file which can be opened in Excel or other spreadsheet software.

Malfunction Details

Click the icon on the asset line to open the list of malfunctions affecting it.

• Last Known Driver: Lists the last driver known to be logged into the device during the malfunction period.
• Start Date/Time: The date and time when the malfunction began. The timezone is dependent on the Home Location.
• Duration: The current length of the malfunction. If the malfunction is currently active the duration will increase accordingly.
• Type: The malfunction type.
• Impacted Drivers: Drivers who have logged into the vehicle while the malfunction was active. If more than one driver logged in during the malfunction, this field will show "Multiple" and be clickable. Clicking "Multiple" will display a pop-up showing when each affected driver logged into the vehicle.
  
• Driver Home Location: The location of the Last Known Driver.
• Status: May be either Active or Cleared.
  • Active: The malfunction is presently occurring.
  • Cleared: The malfunction is no longer occurring. The date and time at which the malfunction cleared will also be displayed here.

All Malfunctions

Below the main graph is a sortable detailed list of individual malfunctions according to the filters set.

1. Malfunction Details: This is the filtered list of each malfunction, along with critical details.
   • Last Known Driver: The last driver to be logged into the asset associated with the malfunction. If a icon is present, the driver is currently logged into that asset.
   • Asset #: The asset associated with the malfunction. The associated asset is dependent on the TCU being assigned correctly in Ground Traffic Control.
   • Start Date/Time: The date and time when the malfunction began. The timezone is dependent on the Home Location.
   • Duration: The current length of the malfunction. If the malfunction is currently active the duration will increase accordingly.
   • Type: The malfunction type.
   • Impacted Drivers: Drivers who have logged into the vehicle while the malfunction was active. If more than one driver logged in during the malfunction, this field will show "Multiple" and be clickable. Clicking "Multiple" will display a pop-up showing when each affected driver logged into the vehicle.
     
   • Driver Home Location: The location of the Last Known Driver.
   • Status: May be either Active or Cleared.
     • Active: The malfunction is presently occurring.
     • Cleared: The malfunction is no longer occurring. The date and time at which the malfunction cleared will also be displayed here.
2. Export (CSV): Click to generate a downloadable comma-separated value (CSV) file which can be opened in Excel or other spreadsheet software.