• Introduction
  • Accessing Alert Management
• Alerts
  • Create Alerts
  • Edit Alerts
  • Remove Alerts
• View Alerts

Introduction

Alert Management lets you schedule pro-active alerts whenever a fault is detected in your fleet vehicles. Notify the right people in your company immediately to resolve issues before they become problems.

Accessing Alert Management

There are two ways to access Alert Management:

• Click this link to go directly to Alert Management.
• On the Activity Feed screen, click Manage Alerts in the upper right. This will not be visible if you do not have admin permission.

You need the alertingadmin permission set on your user profile in Ground Traffic Control to access the page. Contact your company administrator if you do not have access to Alert Management but believe you should.

Alerts

The main screen of Alert Management shows existing alert rules.

Click New Alert in the upper right to create an alert.

Click Edit on an existing alert to edit or remove it.

Create Alerts

Click New Alert in the upper right of the main screen to add an alert.

1. Name the alert: Type in a desired descriptive name for this alert. For example, "Battery Alert for Shop".
2. Select alert type: Click to choose an available alert type. Depending on the alert selected, additional options may be available. For more information on each type, see the Alert Types page.
   • Diagnostic Code
   • State of Charge (Electric Vehicle)
   • Equipment Battery Level
   • Unauthorized Vehicle Movement

• Custom Schedule: You can optionally set a weekly schedule for this alert. If you do, alerts will only trigger if the conditions are met during the time period listed. If you do not set a schedule, alerts can trigger at any time.
  
  • Activity starting: Select the weekday to begin watching for this alert and the time of day in 30 minute increments. All times are local to your computer.
  • Activity ending: Select the weekday to stop watching for this alert and the time of day in 30 minute increments. All times are local to your computer.

  Once a schedule is saved, you can go back in to edit or delete it at any time without affecting the rest of the alert.

3. Select asset(s): Click to select one or more assets from the associated Ground Traffic Control account. The alert will only trigger when these selected assets generate the selected alert type.
4. Select internal recipient(s) to receive email alerts: Click to select one or more users from the associated Ground Traffic Control account. The alert will be sent to their email address(es), as well as showing under My Alerts in the Activity Feed.
5. Click Save to create the alert with the listed settings. If you want to back out without saving, click Cancel instead.

Edit Alerts

Once an alert has been created, you can edit its settings at any time by clicking the Edit button.

Make any changes to the settings as described in Add Alert, then click Save to save the changes.

Remove Alerts

If you need to turn an alert off, you can access the options to do so by clicking the Edit button.

You have two options:

1. Click the Active toggle to set to Inactive. This keeps the alert in the Alert Management list, but it will not trigger or email the listed recipients. This is useful when you need to temporarily turn off an alert without having to redo the alert settings from scratch.
   
2. Click Delete. This removes the alert from the Alert Management list entirely and does not save its settings. If you wish to re-enable the alert after deleting it, you will need to create a new alert with the same settings. A warning box will appear when you click Delete, asking you to confirm the action.
   

View Alerts

When an alert is triggered, it appears in two places:

• The listed recipients in the alert receive an email similar to this:
  
• The alerts show up in Activity Feed in the All Activity tab. Listed recipients also see the alert under My Alerts.