Q: What happens if the vehicle is in a poor cellular coverage area?
A: When the vehicle is in an area with poor cellular coverage, the GPS Unit will enter store-and-forward mode. This means that the GPS Unit will store the data (including inspection data) until it can reconnect to a cellular network. Once the GPS Unit is able to reconnect to a cellular network, it will upload the stored data and the information will be available for viewing on Ground Traffic Control.
Q: What do I do if my 2010 will not upload my EVIR?
A: Ensure that the:
- 2010 is powered on when docking.
- GPS Unit has constant power via the phone home inside the Ground Traffic Control GPS Units report. If the GPS is not phoning home, see the GPS Unit Troubleshooting Guide.
- Contacts at the bottom of the 2010 are clean and undamaged. To clean the contacts, use a #2 pencil eraser or rubbing alcohol on a soft cloth. Do not use any abrasive item such as a wire brush.
- 2010 Vehicle Mount is not obstructed by any other objects such as paper or dirt. Ensure the contacts inside the 2010 Vehicle Mount are clean and intact. If problems persist, try to place the 2010 into another known working 2010 Vehicle Mount. If the inspection downloads correctly, the Vehicle Mount is the cause of the issue. If the 2010 still will not download, the 2010 is likely inoperable and may need replacement.
Q: My 2010 sent the inspections but they are not showing up in Ground Traffic Control.
A: Check the Failed Inspections report for the EVIR.
Q: Why does my 2010 freeze in the middle of an inspection?
A: The unit may be outside of the optimal operating temperature (-20C to 70C or -4F to 158F). Do not expose your unit to temperatures outside of those ranges.
There was no activity on the 2010 for 20 minutes. The 2010 is designed to time out when there is no activity for more than 20 minutes—even in the middle of an inspection. If this occurs, power off your 2010 and restart the inspection.
If your 2010 continues to freeze, reset the power of the unit by removing the battery. If the problem persists, contact Zonar’s Customer Care (877-843-3847).
Q: Why is my Reader Download Station not uploading my inspections?
A: Reader Download Stations require the latest version of the ZonarCom™ 3 software for inspections to upload. The link to download and steps on setting up your ZonarCom™ 3 can be found in the ZonarCom™ 3 section of the Support Site (support.zonarsystems.net).
Q: How do I look at a previous EVIR for this asset on the 2010?
- Scan your driver card on the 2010.
- Once on the home screen, press any button.
- When you land on the Configuration Page, select a configuration by pressing the up or down arrows.
- Press the right arrow to view that specific configuration’s report history.
- On the Report History screen, press the right arrow to view the previous reports conducted with this handheld.
In Ground Traffic Control, go to Reports > EVIR Inspection > View Inspections. In this report, you will be able to view previous reports for any asset.
Q: Why can’t I certify my EVIR on my 2010 handheld?
A: You may have missed a zone tag or an asset tag. Verify on the zone list screen on the 2010 that each zone has a G, Y, or R next to it. If there is a zone with a “?” next to it, you did not scan that tag. If all are listed with a G, Y, or R, then you are missing the asset tag.
Q: How do I order new equipment or replacement parts?
- Serialized items (GPS Units, 2010 handhelds, or tablets): Contact your designated Sales Representative.
- Non-serialized items (cables, vehicle mounts, and operator or student cards): Pay with a credit card by visiting the Zonar Store (store.zonarsystems.com) or use a purchase order (Ancillary Order Form).
Q: What does the LED light mean on the Reader Download Station?
A: Refer to the Reader Download Station LED Status topic.
Q: Why is my 2010 not scanning tags?
- The 2010 is too far away from the card or tag.
Solution: Put the 2010 headlight against the card or tag. The reading range is 0-2 inches from the headlamp.
- The driver card or tag is defective.
Solution: Scan the card or tag with a known good 2010. If the card or tag still does not scan, replace the card or tag.
- There is an issue with the RFID mounting surface.
Solution: When a tag is placed on steel, curved surfaces, or close to the edges of a vehicle, the system can be degraded. Move the tag or try another tag in the same area.
Q: What do I do if the display time on the 2010 does not update for Daylight Savings?
- If the 2010 handheld is located in a vehicle:
Remove the 2010 from the vehicle mount and power it on. Insert the 2010 into the GPS vehicle mount. Allow the unit to shut down (usually takes less than a minute). Remove the 2010 from the vehicle mount and power on. The time should be updated.
If this does not resolve the issue, it is possible that a local cell tower has failed to update the time zone offset information that they broadcast. If this is the case, report the tower (major cross street and zip code) to Zonar.
- If the 2010 handheld is located in a Reader Download Station:
The quickest method is to take the handheld to a vehicle and follow the above steps. However, if this is not an option, you will need to use the Firmware Programming feature of the Zonarcom3 software. This will update the time on the handheld to match the connected computer. For more information, see Programming a 2010 Handheld.
Even if the display time is wrong, the EVIR and time card will still have the correct time. You can verify this in Ground Traffic Control after the inspection has been uploaded. Also, there is no legal requirement in the FMCSA rules for time information, only dates.
Q: The 2010 charging light does not illuminate when inserted in the vehicle mount.
- The 2010 is already fully charged.
Solution: None required. This is not an issue.
- The 2010 or vehicle mount contact pins are fouled, obstructed, corroded, or dirty.
Solution: Clean the pins. A pencil eraser or light use or fine “scotchbrite” is recommended. Do not overbuff the pins, and do not remove the gold-colored cladding.
- There is an issue with the 2010 charging circuit.
Solution: Insert the 2010 into a known good vehicle mount in another vehicle. If it still does not illuminate, replace the 2010.
- There is an issue with the vehicle mount.
Solution: Insert a known good 2010 into the vehicle mount. If it still does not illuminate, check the vehicle mount cable connection to the GPS Unit for connector securement. Check the cable for nicks, cuts, etc. Also, check the 2010-to-vehicle-mount mating pins for corrosion, dirt, grease, obstructions, etc.
Q: How can I change the scrolling speed on my 2010?
- Log into the 2010, choose inspection, and press the “i” button.
- Choose Settings and then select Scroll Speed. Adjust as needed.
Q: My 2010's screen is too dark/too light. How can I adjust the brightness?
A: In high temperatures, the 2010 screen has a tendency to darken. In cold temperatures, the screen has a tendency to lighten. Use the following steps to adjust the contrast to a readable state:
- Power on the 2010 handheld.
- Press [READ/ENTER] button and scan the driver card.
- The “System Info” screen will be displayed, then press the [READ/ENTER] button again.
- The EVIR “Configuration” screen will be displayed, then select the EVIR configuration to use by pressing the [RIGHT ARROW].
- The “Report History” screen will be displayed, press the [INFO] (i) button.
- Select the “SETTINGS” option by pressing the [RIGHT ARROW], then select “CONTRAST” by pressing the [RIGHT ARROW].
- Use the [UP/DOWN] arrows to adjust the contrast until the screen is readable, then press [READ/ENTER] to save.
- Scan the Asset Tag to begin an inspection.
If the screen appears to be unreadable, follow these steps before requesting an RMA.
Q: Why does my 2010 seem very slow?
A: This indicates that the 2010 is outside of the optimal temperature range. Store the 2010 in a temperature controlled environment when the asset is not moving.
Note: The optimal operating temperature range is -20C to 70C (-4F to 158F).
Q: The charging light on the 2010 illuminates red.
A: This light indicates that there is battery failure. Reboot the unit (pull the power lead out of the battery, wait five seconds, and then reconnect it to the battery). If this does not resolve the issue, the battery must be replaced.
Current model 2010 handhelds (referred to as the 2010A) use either blue or white battery packs. Older model handhelds used green battery packs. Blue and white are interchangeable with each other, but are not interchangeable with green. If the wrong type of battery is used in either model, the handheld will malfunction and produce a red LED.
Q: My 2010 will not power on, or it loses power rapidly.
Note: Ensure that the GPS Unit is fully functional prior to troubleshooting.
Note: Ensure that the gold colored contact pins on the 2010 and vehicle mount are clean, unobstructed, and corrosion free.
Verify a "no power" condition by checking the LCD face AND turning on the LED headlight. If the headlight works, it is not a “no power" condition—proceed to the LCD troubleshooting section. Otherwise, use the following solutions to resolve your issue:
- The 2010 has no charge.
Solution: Dock the 2010 in a known good vehicle mount. Ensure the LED illuminates on the 2010 face. Allow the 2010 to charge overnight and then test the 2010 to make sure it stays powered during an inspection.
- The 2010 is outside of the optimal temperature range.
Solution: Store the 2010 in a temperature controlled environment. The optimal operating temperature range is -20C to 70C (-4F to 158F). The 2010’s optimal charging temperature range is from 0C to 40C (32F to 104F). If the 2010 is outside of this range, the LED will turn orange while seated in the vehicle mount.
- You need to replace the battery. There are two ways to order:
Solution: Test the 2010 with a known good battery from another unit.
- The 2010 needs a reboot.
Solution: Open the 2010 by removing the screws on the back of the unit. Disconnect the battery connector and wait five seconds before reconnecting the battery cable. Reassemble the 2010 carefully.
- 2010 malfunction.
Solution: Call Zonar (877-843-3847).
Q: What does the error "Too many characters sent at once, restructure CMD" mean?
A: If this error is showing on the 2010:
The GPS unit the 2010 is connected to has been configured to communicate with a 2020 or Connect tablet instead of a 2010 handheld. Contact Zonar Customer Care with the GPS ID to request reconfiguring it for a 2010.