Zonar FaultIQ®

• Overview
• Accessing FaultIQ
• User Interface Help
• Zonar Data
• Users
  • Access Levels
• Assets
• Sub-Businesses (Asset Locations)
  • Adding Sub-Businesses to User
  • Adding Sub-Businesses to Account

Overview

FaultIQ is a fleet health monitoring service. Zonar telematics control units (TCUs) report diagnostic codes and faults to FaultIQ, which interprets the codes and presents them in a readable and actionable format.

Accessing FaultIQ

Log into Ground Traffic Control.

Hover over Reports at the top of the screen, then under Custom Reports click Zonar FaultIQ®.

User Interface Help

While on the FaultIQ screen, click Help at any time to retrieve detailed help specific to the FaultIQ user interface.

• Submit Feature Request: Submit a suggestion for a feature that FaultIQ does not currently provide.
• User Guide: Access the FaultIQ user guide in PDF form. This guide is your primary source for help regarding navigating the user interface.
• What is CSA?: Display a pop-up describing CSA violations.
• Icon Legend: Display a pop-up describing the icons which appear in the user interface.
• What's New: Display a page showing the most recent updates to the web portal.
• Contact Us: Display a pop-up with information on contacting FaultIQ support.

Zonar Data

FaultIQ uses Zonar-supplied data. As such, the information provided in FaultIQ should mirror information in Ground Traffic Control (for example, vehicle locations will be in similar positions).

FaultIQ updates its data on the following schedule:

• Faults: Updates once per minute.
• Asset location and sub-business assignment: Updates once per five (5) minutes.

Additionally, certain features may allow for more types of data than Zonar provides.

Indicator Lamps: Zonar data populates Check Engine, MIL/Warning, and Stop Engine lamps only.

Users

Users must be manually added before they can make use of FaultIQ. When FaultIQ is first added to the Ground Traffic Control account, Zonar provides the primary account owner with administrator credentials. Once signed in, the administrator can add other users with varying levels of access.

Click Settings > Manage Users. The screen displays all users for your business. From here you can add, edit, or deactivate users.

1. Search Users: Type in a search term and press Enter to search for users matching the search term. The search tool will look over all user fields and return results matching from any field.
2. By default, the search function will only search Active users. Click the dropdown to select Active, Inactive, or Any Status.
3. User Fields: Users may show the following information:
   • Username: A single-word name used to log in to FaultIQ.
   • Name: The user's name.
   • Email: The user's email address.
   • Phone Number: The user's phone number.

   • Access Level: The user's access level:

     • Account View
     • Account Member
     • Account Manager
     • Account Admin

     For more information regarding access level, see the Access Level section.

   • Business Name: The list of businesses or sub-businesses the user has access to. For more information on sub-businesses, see the Sub-Businesses (Asset Locations) section.
4. Add New User: Click to create a new user. Fill out the blank fields and click Save to create the user.
5. Status: Click to toggle between statuses.
   • Active User: An active user can log into FaultIQ.
   • Inactive User: An inactive user cannot log into FaultIQ and is removed from the Active User list.
6. Password Status:
   • Unlocked: The user's account is unlocked and may be accessed with the correct password.
   • Locked: An incorrect password was entered three (3) times for this user's account, locking it from further attempts. Click the switch to unlock the account.
7. Edit: Click the pencil icon to edit the corresponding user.

Access Levels

Activity	Account View	Account Member	Account Manager	Account Admin
Run Reports	X	X	X	X
Enter Handled Comments		X	X	X
Close Scheduled Preventive Maintenance		X	X	X
Change Risk Modifier			X	X
Maintenance Manager			X	X
Schedule Reports				X
Manage Users				X
Manage Businesses				X
Manage Vehicles				X
Manage Alerts				X
Fault Settings				X

Assets

Assets are fully managed and edited in Ground Traffic Control. Asset information is transferred automatically from Ground Traffic Control to FaultIQ approximately every five (5) minutes. 

Asset information will only be transferred over if the following is true in Manage Assets.

• The Asset Type is set to Standard.
  
• The VIN is populated. Even if the ECU VIN field is populated, the VIN field must be filled out as well.
  
• Maintenance Company: Noregon
  

Businesses (Asset Locations)

Asset locations assigned in Ground Traffic Control are transferred automatically to FaultIQ approximately every five (5) minutes. Locations are referred to in FaultIQ as "sub-businesses" and filtering these sub-businesses for individual users may be done within the Settings menu.

If assets are set to the Home or UNKNOWN location in Ground Traffic Control, they will be assigned to the main business in FaultIQ.

Adding Sub-Businesses to User

Sub-business access may be set up while creating a new user or when editing an existing user.

Sub-businesses are listed in the Business list under the user info. Click an individual sub-business to grant access to that business. If the user should have access to all sub-businesses, click the "All Business Groups" switch at the top of the list to grant access to all sub-businesses.

You may add multiple individual sub-businesses to a user.

Adding Sub-Businesses to Account

Sub-businesses are automatically added when the corresponding location is created in Ground Traffic Control and an asset is assigned to that location. Simply creating a new location in Ground Traffic Control will not cause a sub-business to be created. See Manage Locations for more information on creating locations and assigning assets.

Although Account Admins have access to Manage Businesses in FaultIQ, Zonar recommends that you manage via Ground Traffic Control, otherwise FaultIQ may no longer be synced with Ground Traffic Control.